Delivery, warranty and account security

Understand the delivery method

Read whether your product uses AUTO or MANUAL fulfillment. Orders are processed after payment is confirmed. Automatic delivery still depends on inventory and successful processing; manual products require staff action. Follow your order status rather than assuming a universal delivery time.

Read the product-specific warranty

Access validity and replacement warranty are separate. Product abbreviations can identify duration and coverage, including NW for non-warranty and W for warranty. Review the complete listing and Nexa Media's warranty, replacement and refund policy before purchase.

Eligibility depends on the stated coverage and the issue reported. Do not assume all products have full-period replacements or unconditional refunds. Contact support promptly with the order number and a description of the issue.

Protect your access and payment information

Store account credentials securely and follow the product's rules for permitted changes. Use a unique password for your Nexa Media website account. Never share OTPs, recovery phrases or exchange secrets with support.

When asking for help, redact unrelated passwords and personal information from screenshots. Website orders can be followed in My orders; Telegram purchases should be followed through the bot. Use the official contact links on the website.